Guess Who’s Stealing Your State’s Tax Dollars.

June 30, 2004 by · 2 Comments
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As I wrote last month, the Auto Body Association of Connecticut (ABAC) met with Connecticut Attorney General Richard Blumenthal. I was asked by the association to come up with some questions to give to the AG prior to our meeting so he could prepare some answers. One of the questions had to do with the insurance industry illegally manipulating labor rates. For an example I listed the labor rate for mechanical repairs in our dealer?s service department. I also came up with a detailed example of how much money this artificially low body shop labor rate is costing our state in tax revenue.
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Lies and the Lying Liars in the Insurance Industry.

June 15, 2004 by · Leave a Comment
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One of the biggest problems with large corporations is their ever changing operation structures. People come and go, policies change, internal hierarchies are restructured, retirements, firing, hiring and promotions all contribute to corporate evolution. Evolution in business is usually a good thing. It can also be bad for people outside that business who rely on the old guard to serve their needs.
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Connecticut Attorney General Prepairing for Battle

May 28, 2004 by · 4 Comments
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Connecticut?s collision repair industry could be on the doorstep of a revolution. For the first time in the Auto Body Association of Connecticut?s history, it has the full attention of the state?s Attorney General. And Attorney General Richard Blumenthal appeared startled at the allegations and stories he heard when he attended and spoke at the ABAC?s annual meeting Tuesday night, May 25th, 2004.
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The Truth About Paintless Dent Removal

May 5, 2004 by · 13 Comments
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There?s been a lot of grumbling lately about the effect Paintless Dent Repair is having on traditional body shops. Many shops are embracing the technology, but there are many that are whining louder than a litter of hungry piglets. Why are they upset? The same reason they are charging labor rates 60% of what they should be charging.
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Cost Shifting is Making a Comeback

April 22, 2004 by · 2 Comments
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The origin of cost shifting actually evolved innocently. It is an adaptation of the interpretation of a language spoken by a select group of people and understood by almost no one. Yet this language, as confusing as it is, and as ambiguous as it can be, has served the collision repair industry well. It has gotten us where we are today. It has made many people rich; insurance companies and a few bodyshop owners have profited from this form of communication. And let’s not forget the customers. Millions of collision repair customers have driven away from repair shops as happy as can be because their cars are like new again.
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A Tale of Two Estimates

April 12, 2004 by · 9 Comments
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More and more insurance companies are sending their appraisers through I-CAR training, but I really can?t see why they are wasting their money. It?s one thing if they adhered to the standards set by I-CAR while writing their estimates, but there is a growing trend of double standards. Many insurance companies are instructing their appraisers to write an estimate one way in the field, or at the drive-in, and another way when the car is in the shop. In most places, this is illegal.
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Another Weapon For Your Arsenal

March 24, 2004 by · 4 Comments
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It?s a national pastime for people in the collision repair industry to bash insurance companies. And most of the insurance companies deserve some verbal abuse. Many of us feel helpless against the rich giants who seem to run our businesses into the ground. Complaining makes us feel so much better, doesn?t it?
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The Era of the Entrepreneur Could Be Ending

March 4, 2004 by · 6 Comments
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Now that the Democrats have chosen their gladiator in the battle to be world leader, we can make some relevant predictions and warnings about the possible outcome. And if you think this is going to be just another political rant, guess again. Keep reading.

Whether you like it or not, whether you are a DRP shop or a so-called ?Pro Consumer? shop, your business, collision repair, is tied to the insurance industry. That will never change. Unless you plan on making your fortune restoring rust buckets, which isn?t even collision repair, you are going to have some form of insurance influence on your business. The best you can do is to keep that influence limited to a survivable presence.
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More Fun with Connecticut?s Insurance Department

February 23, 2004 by · 3 Comments
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If you?re ever bored and you want something useless to do, you know, just to pass the time, and you want to hasten your turn in line at the pearly gates via a high blood pressure induced stroke, try to get your state?s insurance department to discipline an insurance company. It?s a Kevorkian?s dream.
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Take a Stand and End the Abuse

February 11, 2004 by · 6 Comments
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Have you ever been picked on by a bully? If you haven?t, consider yourself lucky. If you have, you know that helpless feeling. But the interesting thing about most bullies is that they usually aren?t as tough as you or the bully thinks. A good effort at fighting back usually sends a bully running, and very often, creates a situation of mutual respect.
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