Cost Shifting is Making a Comeback
The origin of cost shifting actually evolved innocently. It is an adaptation of the interpretation of a language spoken by a select group of people and understood by almost no one. Yet this language, as confusing as it is, and as ambiguous as it can be, has served the collision repair industry well. It has gotten us where we are today. It has made many people rich; insurance companies and a few bodyshop owners have profited from this form of communication. And let’s not forget the customers. Millions of collision repair customers have driven away from repair shops as happy as can be because their cars are like new again.
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A Tale of Two Estimates
More and more insurance companies are sending their appraisers through I-CAR training, but I really can?t see why they are wasting their money. It?s one thing if they adhered to the standards set by I-CAR while writing their estimates, but there is a growing trend of double standards. Many insurance companies are instructing their appraisers to write an estimate one way in the field, or at the drive-in, and another way when the car is in the shop. In most places, this is illegal.
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