ADP’s Infidelity; and State Farm Succumbs to Pressure

November 18, 2004 by · 16 Comments
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Most crooks get caught because they can?t keep their stories straight. It?s pathetic. If you?re going to lie, you have to come up with a plausible story, and more importantly, you have to stick to it. Also, you cannot assume that the people you are lying to are stupid enough to be fooled. This is, perhaps, the biggest mistakes crooks and liars make. They assume no one is smarter than they are. And because crooks and liars usually aren?t too smart themselves, they greatly underestimate the intelligence of the people they are lying to. ADP has made this classic mistake and they have been caught red handed.
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Bad News, Weird News, Good News and Better News.

November 4, 2004 by · 9 Comments
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I have some bad news for you ADP users. Their October update has chewed a huge hole in your profits. Someone left a post on the BodyShop Solutions discussion board the other day with the warning. He noticed some changes in labor times, so he tried an experiment to see what was going on. He opened an estimate that was a few months old and copied it, item for item, the same vehicle, same VIN even. This shop owner faxed me a copy of each estimate. The differences are startling, and very disturbing.
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