Internal Nationwide Insurance Documents Confirm CIC’s Anti-Fraud Committee’s Finding (and should be an embarrassment to its leadership).

December 28, 2006 by · 12 Comments
Filed under: Collision Repair Industry 

Unless you pay absolutely no attention whatsoever to your industry, you’ve heard about the scandal that happened at NACE this year when the Anti-Fraud committee from CIC wanted to release the results of a survey they did that showed widespread insurer fraud in the form of under written estimates. The result of this fraud is probably billions of dollars stolen from policy holders every year, but it is impossible to know for sure because so many people never get their vehicles repaired. Insurers think that just because a person decides not to repair the vehicle they should not be entitled to the entire loss.

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Still, More Fun With Connecticut’s Insurance Department

November 16, 2006 by · 4 Comments
Filed under: Collision Repair Industry 

Howdy folks! Yeah, I know, I’ve been kind of quiet lately. But that is only because I have been working hard on my latest gift to the collision repair industry. Well, it’s sort of a gift. There will still be a nominal fee. Let me give you a quick update on my latest software project before I proceed with the fun. What started out as a revision of my scheduling software has turned into a complete arsenal of weapons to use in your daily battle to make a profit. Take a quick look and then will get on with the story.

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Results of DOI Labor Rate Survey Reluctantly Released

September 29, 2006 by · 10 Comments
Filed under: Collision Repair Industry 

It took the Freedom Of Information Act to pry from their hands the results of a labor rate survey conducted by the Connecticut Insurance Department, but I now have a copy. It was not me who requested the survey results but I am happy to share them with you, along with some commentary.

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Connecticut Collision Repairers Win Two Major Battles. War Against Steering Continues.

September 14, 2006 by · 11 Comments
Filed under: Collision Repair Industry 

September 13th, I, along with several other members of the Auto Body Association of Connecticut, stood shoulder-to-shoulder with Connecticut Attorney General Richard Blumenthal as he gave a press conference to all the major media in our state. The press conference was held at Denya’s Auto Body in Meriden CT. The Attorney General announced he was calling on Geico to pull a television ad that portrayed a man along with the washed up, has-been, Charo telling viewers that Geico repaired his car in just a few days. This seemingly innocuous ad is misleading because as we all know, Geico does not repair cars. They merely indemnify the policy holder or the claimant.

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Here is The Smoking Gun

September 12, 2006 by · 9 Comments
Filed under: Collision Repair Industry 

I’ve already written about the data providers sorry excuse for their universal blend formula of 50% of base paint time. As obvious as it is that that formula is completely bogus, and that the talking heads in charge at Motor, CCC, ADP and Mitchell are playing a desperate game of Cover Your Ass to keep the collision repair industry sending in those monthly payments, the data providers have one thing on their side–time studies. Time studies are much like opinion polls, they can be manipulated to produce any desired result. But as the data providers’ response to my article about blend times shows, they still have those bogus time studies to point to and say, “See! It’s right here! Our time studies say that 50% time for blending is accurate!” We know that’s crap. Last night, though, it came to me. That other issue we’ve been complaining about for years, Thresholds and Caps, can not be defended with data and bogus time studies.

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I Have a Great Offer For My Adversaries

September 11, 2006 by · 2 Comments
Filed under: Collision Repair Industry 

Hello again, and welcome back. I have just returned from a long overdue vacation and it was wonderful. I took a cruise to the Caribbean and had a blast doing everything from riding jet skis in Haiti to bouncing around the beaches and dirt roads of Cozumel in a Jeep. Everywhere the weather was nice, the waters beautiful beyond description and the people were quite friendly (when they weren’t trying to sell you something).

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Understanding the Mideast Conflict Will Help Your Business

July 31, 2006 by · 10 Comments
Filed under: Collision Repair Industry 

That lovely area of the world we call the “Middle East” is a great learning tool for us in the collision repair business. Though you may think it is a stretch to compare the war between Israel and its Arab neighbors with our present situation fighting with the insurance industry, I’m going to do my best to convince you otherwise. Sometimes making radical comparisons helps us see key features of complex issues, features that are usually lost or hidden in swarm of complexity.

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Witness A Miracle. Connecticut DMV Rules In Favor of Body Shop

July 20, 2006 by · 7 Comments
Filed under: Collision Repair Industry 

People keep telling me that miracles are real. I’ve always laughed it off inside, thinking those people were loony tunes. I may have to rethink my opinion.

If you’ve read this month’s Body Shop Business magazine you probably saw an article I posted here last year about a fight I had with Progressive insurance about marking up tow bills. BSB printed it this month. Progressive threatened to report me to the Connecticut Department of Motor Vehicles for committing fraud because I wouldn’t hand over a copy of the tow bill I received from the company that does all my towing. I begged the moron to report me because I had been trying to get the DMV to issue a ruling, based on its own regulations, stating that only licensed towers were bound by Connecticut’s towing and storage rates. I spent a year trying to get the DMV commissioner to acknowledge that he understood his own regulations. Instead, everyone at the DMV hid under their beds trying to ignore me so they wouldn’t have to stick their necks out and stir up a political hornets nest by pissing off Connecticut’s insurance industry.

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Hey Insurers! Read Here and Save

July 10, 2006 by · 4 Comments
Filed under: Uncategorized 

OK, I know there are insurance companies visiting this site frequently, so the following is dedicated to you. Call your friends in other insurance companies and ask them to come here to read this or feel free to print it out and fax it around, or email it or whatever, but spread the word and I might actually save you insurers some money.

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You Think You Have Problems. Watch This Video.

July 7, 2006 by · 8 Comments
Filed under: Uncategorized 

So you think you have problems with hacks and whores in your area? In early March I was invited to speak at the North Dakota Auto Body Association’s annual convention. One of the members brought with him a tape of an infomercial done by a local body shop. You know, it’s one of the cheesy infomercials only played on local cable stations on Sunday. Anyway, it’s ten minutes long, and it is one of the funniest and, at the same time, saddest things you’ve ever seen. This guy has one of the nicest shops in the state with a huge sign in front of his building promising to save everyone’s deductible.

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