by Nick Kostakis
John is still busy writing software. Here’s a great piece from Nick Kostakis from New Jersey.
A year or so ago, I wrote an article for NJA dealing with low-balled estimates, arbitrary parts discounts, a breakdown in the insurer-repairer relationship, and the use of the Appraisal Clause to overcome these obstacles. That story involved Allstate with a $1,400 original estimate and a $3,000 supplement generated by invoking the Appraisal Clause. It wouldn’t be fair on my part to move on without stating that, at least in my area and/or at our shop, Allstate is a somewhat better company to deal with lately. Don’t get me wrong. We’re not on each other’s Christmas card lists and they still steer most claims to their PRO shops before we ever see them, but they have either moved up the claims-handling-quality ladder, or they are simply looking better in comparison to some of the new players that have entered New Jersey.
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