Understanding the Mideast Conflict Will Help Your Business

July 31, 2006 by · 10 Comments
Filed under: Collision Repair Industry 

That lovely area of the world we call the “Middle East” is a great learning tool for us in the collision repair business. Though you may think it is a stretch to compare the war between Israel and its Arab neighbors with our present situation fighting with the insurance industry, I’m going to do my best to convince you otherwise. Sometimes making radical comparisons helps us see key features of complex issues, features that are usually lost or hidden in swarm of complexity.

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Witness A Miracle. Connecticut DMV Rules In Favor of Body Shop

July 20, 2006 by · 7 Comments
Filed under: Collision Repair Industry 

People keep telling me that miracles are real. I’ve always laughed it off inside, thinking those people were loony tunes. I may have to rethink my opinion.

If you’ve read this month’s Body Shop Business magazine you probably saw an article I posted here last year about a fight I had with Progressive insurance about marking up tow bills. BSB printed it this month. Progressive threatened to report me to the Connecticut Department of Motor Vehicles for committing fraud because I wouldn’t hand over a copy of the tow bill I received from the company that does all my towing. I begged the moron to report me because I had been trying to get the DMV to issue a ruling, based on its own regulations, stating that only licensed towers were bound by Connecticut’s towing and storage rates. I spent a year trying to get the DMV commissioner to acknowledge that he understood his own regulations. Instead, everyone at the DMV hid under their beds trying to ignore me so they wouldn’t have to stick their necks out and stir up a political hornets nest by pissing off Connecticut’s insurance industry.

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Hey Insurers! Read Here and Save

July 10, 2006 by · 5 Comments
Filed under: Uncategorized 

OK, I know there are insurance companies visiting this site frequently, so the following is dedicated to you. Call your friends in other insurance companies and ask them to come here to read this or feel free to print it out and fax it around, or email it or whatever, but spread the word and I might actually save you insurers some money.

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You Think You Have Problems. Watch This Video.

July 7, 2006 by · 8 Comments
Filed under: Uncategorized 

So you think you have problems with hacks and whores in your area? In early March I was invited to speak at the North Dakota Auto Body Association’s annual convention. One of the members brought with him a tape of an infomercial done by a local body shop. You know, it’s one of the cheesy infomercials only played on local cable stations on Sunday. Anyway, it’s ten minutes long, and it is one of the funniest and, at the same time, saddest things you’ve ever seen. This guy has one of the nicest shops in the state with a huge sign in front of his building promising to save everyone’s deductible.

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Taking a Break From Hibernation

July 5, 2006 by · 3 Comments
Filed under: Uncategorized 

It’s been a long time since I’ve posted anything here. Sorry to those who look forward to reading my rants. And to those of you who are regularly taken to the whipping post here, don’t get too comfortable, I haven’t gone away for good.

As you can see, things look different. My webhost was bought out and the new owners decided they didn’t like the old blog software, so as if I didn’t have enough to keep me busy, they informed me that I had better upgrade to their new buddy’s software, pronto. I had to drop everything and redo my site. Hopefully you will find it easier to read and get around. If not, too freakin bad.

Wanna know what I’ve been up to? Read on.

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