More From Inside Nationwide. A Manifesto That Threatens Termination For Appraisers Who Fail to Get With The Program.

January 3, 2007 by · 24 Comments
Filed under: Collision Repair Industry 

My previous article highlighted some of the methods being used by Nationwide Insurance (in my little part of the world, anyway) to suppress the severity of initial estimates in the field. As you could tell by the tone of language, the claims manager was under intense pressure to straighten out his crew of appraisers. It should come as no surprise, but several appraisers were eventually fired or quit.

Today I am posting an email sent out to 22 subordinates by one Paul J. Connell, Materials Damage Claims Associate Director. This email followed a meeting they had that day. I have been told that many who attended that meeting had the urge to quit when they left the building. It’s also interesting to note that some of Progressive’s people have been migrating to Nationwide. Starting to make sense now?

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