The Wonderful World of Claim Handling Companies.

February 19, 2007 by · 9 Comments
Filed under: Collision Repair Industry 

You gotta love these independent claims handling companies. They all claim to save the insurer money by streamlining the claims process and negotiating with body shops. If I were an insurer being solicited by one of these companies, the first question I would ask is, “Just what will you be doing that is so remarkable and revolutionary to handle our claims that we, as a multi-billion dollar insurance company that’s been in business for more than 100 years, hasn’t already done? Who the hell are you?”

But then, who the hell am I to tell an insurance company how to operate either?

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State Farm: Dumbing Down and Embracing the Lowest Common Denominator

February 12, 2007 by · 45 Comments
Filed under: Collision Repair Industry 

It arrived by special delivery the other day, like it was of vital importance to the health and survival of my shop. After all of the talk I’ve heard and read over the past several months, I finally have my very own copy of State Farm’s new “Select Service Program” agreement. It looks like it is time for a divorce.

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