Understanding the Progressive Disease

November 27, 2007 by · 4 Comments
Filed under: Collision Repair Industry 

We are under attack from a virus as deadly to your shop’s health as the aids virus is to your physical health. That is not a dramatic overstatement. It is a depressing fact. Our industry’s immune system is in such bad shape that I don’t see how it can fend off this disease. The irony of it all would be hilarious if it was happening to some other industry, but because we are affected by the collateral damage of Progressive’s viral mutation I can find little to laugh about.

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Traveler’s Joins Other Insurers in the Gutter

November 25, 2007 by · 2 Comments
Filed under: Collision Repair Industry 

You have to give some of these people credit for their creativity, and their tenacity when trying to come up with ways to screw you out of a few dollars. The insurers must have some committee where members brainstorm, trying to find little ways to carve up your repair bill. Never underestimate their desire to cut costs and the depths they will dive into the sewer to attain those cuts. A few dollars here and a few dollars there…insurers don’t really have any boundaries when it comes to relieving you of your hard earned money. Traveler’s, a company that, at least in my area of the country, has avoided some of the sleazy tactics has come up with a new trick. Have you seen this one?

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Hey CCC! Welcome to the 21st Century.

November 15, 2007 by · 7 Comments
Filed under: Collision Repair Industry 

I can’t freakin believe it. CCC has finally decided to remove their moronic prompt when replacing or repairing a bumper cover. For those of you who use another estimating system I’ll give a quick explanation. When writing an estimate in Pathways, choosing to repair or replace a bumper cover causes the software to ask some stupid questions. One of the questions, presented as a prompt with a Yes or No answer, asks if you will be painting the bumper cover off the car, or in a separate procedure. If you click the Yes button, no overlap is taken from the refinish time of the bumper cover or the next chosen panel. And if you have a clear coat cap set, the clear coat time of the bumper is not included in that cap. If you choose No, the bumper cover is treated like any other panel that needs no special attention.

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Not So Sly Fox, and Detroit Shoves it up Your Backside

November 7, 2007 by · 11 Comments
Filed under: Collision Repair Industry 

Unless you’ve been too busy running yourselves out of business you’ve heard about or read the letter to our industry from Fox Collision Centers. It was a shock to hear a man who owned and operated 18 body shops say “Uncle” and throw in the towel. In fact, it makes little sense. How could a man who was driven enough and smart enough to build an empire like he had suddenly walk away from it all? How could he just hit the light switch on his way out the door and not return? Could he not see the damage piling up? Did he have no other choices? I detect an unpleasant olfactory sensation.

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