Stand Up to Progressive

February 11, 2008 by · 18 Comments
Filed under: Collision Repair Industry 

There’s a great article in Hammer and Dolly this month by Erica Eversman about Progressive’s newest tactic of charging body shops for rental costs that exceed what Progressive thinks is reasonable. Actually this is nothing new. Progressive has tried this in the past. And Traveler’s tried it several years ago with me. What does appear to be new is the use of attorneys and collection companies to intimidate body shop owners. Erica offers some great advice to protect yourself from this latest scheme to take your money. While I agree with her advice about documenting the calls and finding out exactly who it is trying to collect this money, I have some better advice. My advice has more “teeth,” and, frankly, will be more enjoyable. When someone calls trying to collect rental money it’s very simple. Tell the person on the other end of the phone to “Go F*** yourself.” and hang up.

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Steering Into the Abyss

February 5, 2008 by · 8 Comments
Filed under: Collision Repair Industry 

Without steering there could be no concession based DRP’s. Without concession based DRP’s there would be no need for steering. While insurers defend their tactics as good marketing it is little more than a conspiracy to deprive you of well needed and deserved income. It’s one thing for an insurer to recommend a repair shop to an insured who hasn’t already chosen one, or to an insured who asks for advice, but once a vehicle is in your shop, any attempt by an insurer to get it moved to another shop should be criminal. Though it is not criminal yet, I’m about to give you a method for retaliating through the court system. And since insurers have no fear of being sued, a different target would be more suitable.

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