CCC’s Arrogance. Let’s Put Them Out of Business

December 23, 2008 by · 23 Comments
Filed under: Collision Repair Industry 

After almost three weeks the rest of the industry is finally catching on to CCC’s disturbingly scummy behavior. Collision Week had an article on Friday. Today I was sent a copy of a press release from the Database Task Force. Their frustration is clear. Many people have fought long and hard to get CCC to eliminate the bumper refinish prompt. Many act surprised and shocked that CCC would reverse its decision to do the right thing and rid the industry of the opportunity for insurers to screw collision repairers. I’m surprised that everyone is so shocked. I predicted this might happen more than a year ago.

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Letter to CEO of CCC Information Services

December 3, 2008 by · 9 Comments
Filed under: Collision Repair Industry 

Dear Mr. Githesh Ramamurthy:

Let me congratulate you on your latest version of CCC Pathways. Version 4.5 is absolutely no improvement over 4.4. In fact, your developers seem to have taken a step or two backward. In the little pamphlet that comes with your monthly update you list some of the new features. The heading for that section states,

CCC Pathways® latest release–version 4.5–introduces several enhancements to make estimating easier and support good relations between DRP repairers and insurers.

Could you please explain to your customers, Mr. Ramamurthy, just when did CCC become diplomats? Why do you feel the need to create better relations between repairers and insurers? And when did CCC become a tool for the DRP culture. Being a Republican who donated money to the Romney campaign this year, you should be a supporter of self sufficiency and independence. Supporting the DRP culture is contrary to those beliefs. Obama would be a big fan of the DRP culture if he had ever heard of it.

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CAPA Parts: Good News and Bad News

December 1, 2008 by · 12 Comments
Filed under: Collision Repair Industry 

First, I want to issue a warning to those of you using aftermarket hoods. I just had a serious failure of a CAPA certified hood made by Gordon for a 2000 – 2002 Toyota Echo. A couple of months ago we repaired an Echo that hit a deer. The customer didin’t want the vehicle totaled and we ended up putting a CAPA certified hood on the car. The hood actually fit nicely. Last week the car was back after hitting another deer. This time it hit dead center of the hood. The damage was to the front and top, not like it had just rear ended another car, but soft damage. You’ve all seen this type of damage before. It certainly should not have compromised the structural integrity of any hood. But as the following pictures show, this minor impact peeled this hood apart.

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