CAPA and the Law of Unintended Consequences

March 20, 2009 by · Leave a Comment
Filed under: Collision Repair Industry 

The insurance industry’s meddling in parts manufacturing and so called “certification” is putting them in a difficult position. Since CAPA is the preeminent entity in the pursuit of aftermarket excellence, all aftermarket parts manufacturers endeavour to capture the esteemed certification for the parts they make. But what happens when a part doesn’t pass CAPA’s rigorous (don’t worry, I’m not smoking any thing. Just using CAPA’s propaganda) tests? What does it mean when they fail?

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A Letter to Githesh Ramamurthy, CEO of CCC

March 16, 2009 by · 2 Comments
Filed under: Collision Repair Industry 

Dear Mr. Ramamurthy,

I just received your FAX admitting defeat over the CCC/Mitchell merger. I think I speak for the entire collision repair industry when I say “Thank God!” The last thing this industry needed was fewer choices when it comes to collision estimating. Your takeover of Comp-Est was bad enough, we didn’t need our choices cut from three estimating platforms to two. It is understandable that competition is tough, but, and this is just some friendly advice, the next time you find your company in tough competition, it may be more cost effective to improve your product instead of trying to buy your competition. Your consumption of Mitchell was going to cost you an estimated 1.4 billion dollars. You could have hired a couple of high school kids for a few hundred bucks to give Pathways a face-lift and fix some of the dreadful inefficiencies y0ur users have been complaining about for years. For a few bucks more you could have hired a handful of Pathways users–collision repairers–to tell you how to improve your software. We are used to working for little or nothing. You should take advantage of that.

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