CCC-One: Another Update. Another Disappointment.

August 12, 2011 by · 1 Comment
Filed under: Collision Repair Industry 

I don’t have too much to talk about these days because I’m just writing estimates part time, and I’m not too involved in the industry anymore. So that leaves poor CCC, the makers of software I spend a lot of time using, as the main source of my frustrations.

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Here’s What You Can Expect From CCC One

February 18, 2011 by · 26 Comments
Filed under: Collision Repair Industry 

As I explained in the last post, there can be no logical reason for CCC to host YOUR data on THEIR servers. It will serve only to aggravate the user. Unreliable Internet connections and unreliable servers at CCC’s data farm ensure that CCC One users will see this screen quite often. Click the image for a full size view.

I dealt with this for two hours today. For two hours I couldn’t write an estimate, enter parts, print estimates for appraisers or print a work order for car that arrived at the shop for repairs.

Our Internet connection was working fine. It was obviously CCC’s servers that were down. I called CCC tech support and waited on hold for close to a half hour. They were “receiving heavy call volume.” No sh*t! Suddenly CCC One connects and is working again, so, tired of waiting on hold I hang up–relieved. Less than a minute later no connection again. I finally give up and go out in the shop to get in the way of the techs.

CCC One sucks beyond belief. Can’t wait for the contract to expire.


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Test Driving the New CCC One Estimating System

February 3, 2011 by · 37 Comments
Filed under: Collision Repair Industry 

If you haven’t heard yet, Pathways is going bye-bye. The boring estimating system most of us use is being replaced by CCC One. Why not just update Pathways? Control is the keyword here. CCC wants control of every bit of information of every vehicle you work on.  CCC One keeps no estimate or claim information on the user’s computer. Instead, you must have a working Internet connection, and your estimates are stored on CCC’s servers. That information will then be farmed and mined for every nugget of data.

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