Here’s What You Can Expect From CCC One
As I explained in the last post, there can be no logical reason for CCC to host YOUR data on THEIR servers. It will serve only to aggravate the user. Unreliable Internet connections and unreliable servers at CCC’s data farm ensure that CCC One users will see this screen quite often. Click the image for a full size view.
I dealt with this for two hours today. For two hours I couldn’t write an estimate, enter parts, print estimates for appraisers or print a work order for car that arrived at the shop for repairs.
Our Internet connection was working fine. It was obviously CCC’s servers that were down. I called CCC tech support and waited on hold for close to a half hour. They were “receiving heavy call volume.” No sh*t! Suddenly CCC One connects and is working again, so, tired of waiting on hold I hang up–relieved. Less than a minute later no connection again. I finally give up and go out in the shop to get in the way of the techs.
CCC One sucks beyond belief. Can’t wait for the contract to expire.
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