CCC-One: Another Update. Another Disappointment.

August 12, 2011 by
Filed under: Collision Repair Industry 

I don’t have too much to talk about these days because I’m just writing estimates part time, and I’m not too involved in the industry anymore. So that leaves poor CCC, the makers of software I spend a lot of time using, as the main source of my frustrations.

CCC-One has a lot of problems, and I faithfully use the “Submit Feedback” feature to point those problems out to their tech support department. In fact, I use the feature so often the folks at CCC have called me and asked that I not submit the same complaints over and over. I wouldn’t have to do so if they spent a few minutes and fixed the problems.

So when CCC announced a couple weeks ago that they were releasing another program update I was excited. When the guy at tech support called me to ask that I stopped sending duplicate complaints he assured me they were working on my problems. They must be all fixed, I thought.

I won’t repeat all my complaints here. You can read the previous two posts for a reminder.

Imagine my surprise when this latest update failed to fix any of the problems that I was so thoughtful to point out. Here is a list of the ground breaking improvements included in this latest upgrade.

Delete claim office profile feature added Claim office profiles now can be deleted.

See Deleting a Claim Office Profile.

Copy Part Codes table and Disclaimers between profiles feature added A Part Codes table and disclaimers in a claim office profile now can be copied to another claim office profile.

See Copying Profile Data to Another Profile.

Receiving multiple assignments feature added Updated assignments now can be received for closed workfiles that have not been communicated for the same claim number.
Keyboard shortcuts added to the Attachments tab The ability to navigate attachments, and to add Notes using your keyboard has been added.

Next (Ctrl+N) – When an attachment thumbnail is selected, this shortcut selects the next attachment thumbnail.

When your cursor is in the Attachments Detail panel, (e.g., the Notes field), using this shortcut selects the next thumbnail attachment while maintaining focus in the current field (i.e., cursor is in the Notes field, press Alt-N and the cursor stays in the Notes field for the next attachment in the list).

Previous (Ctrl+R) – When an attachment thumbnail is selected, this shortcut selects the previous attachment thumbnail.

When your cursor is in the Attachments Detail panel, (e.g., the Notes field), using this shortcut selects the previous thumbnail attachment while maintaining focus in the current field.

 

As you can see, all very important stuff if you are a DRP Whore. All but one listed improvement is to improve working with insurers. It seems insurance companies take priority over the rest of us. Isn’t that surprising.

Instead of having one of their programmers spend a day fixing some big problems with their estimating system, for instance, allowing us to change the tax structure once an estimate is locked, they had my local area representative call me and ask if I was willing to sit down with the folks at CCC and discuss things. I eagerly agreed, thinking it might give them the needed kick-in-the-butt. That was a few months ago. Still haven’t had a follow up call.

I guess the only thing we can do is to continue to drive them crazy with complaints. Let me suggest this. On the main page of CCC-One, in the upper right corner is the help button. Click that and then click “Submit Feedback.” Submit a separate message for each of your complaints. Then each week resubmit those complaints until they are resolved. To save some work you can just copy and paste the text from the previous weeks complaints. 

By the way, one of the biggest problems I had with CCC-One has been resolved and I’d like to thank CCC for the fix. Being able to choose only the pages you want to print is now possible and it is saving me lots of paper. But for some reason CCC has failed to tell anyone about the improvement. Which just goes to show how little regard they have for their annoying body shop users. 

So in case you didn’t know how to cut down on wasted paper, in the print dialog box click the “Preview” link to the right of the item you want to print. From there, when you click the print button an improved dialog box opens that has an option to print specific pages.

The one useful improvement and they don’t mention it. Go figure.

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Comments

One Comment on CCC-One: Another Update. Another Disappointment.

  1. mark on Tue, 11th Oct 2011 1:14 pm
  2. I agree that CCC is a largely inferior product compared to some of the others and Im quite disappointed in it as well. I’m thinking about Mitchell or Audatex, they seem like an improvement.

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