My Application to be a Progressive DRP Shop

August 10, 2005 by
Filed under: Uncategorized 

Dear Progressive Insurance

Please consider me an applicant for your new Concierge Program. Now, I know I?ve been kind of hard on Progressive in the past, but hey, you do have some real winners working at your company. But I?d like to call a truce and get on board with you. I?ve been reading about your new Concierge Program and must say it?s beginning to grow on me.

I understand Progressive Insurance is very particular about the shops it chooses for its DRP participation. In fact, here in New London County, Connecticut, you are down to just one or two body shops on your program. That?s why I am volunteering for your program. Before I commit to becoming one of your DRP shops, however, I have some questions about the program and what is expected of your shops.

Is it true that your shops have to agree to work at substandard labor rates? If so, I would imagine that our shop could engage in cost shifting, just like your other shops do. Your appraisers (from what I?ve been told, because I don?t see much Progressive work) help non-DRP shops meet a profitable bottom line by adding a little time here and there to make up for the unrealistically low labor rates. Will I be afforded the same benefits as a non-DRP shop?

I understand that as one of your network shops I won?t be able to write the estimate. I am told that your appraisers still come to the shop and write the estimates. What is the reasoning behind this? Do you not trust your network shops? If not, shouldn?t you choose shops that you could trust to write the estimates, like all the other insurers do? Or would trustworthy shops refuse to work at your rates? Do you have your appraisers write the DRP estimates so they can get some well needed training in estimate writing by working with the shop owners?

Will Progressive be providing collision repair training for my employees to teach them how to repair vehicles according to Progressives unrealistic repair times? Will they teach my painter how to blend within a panel, and melt the clear coat into factory urethane and water based clear coats? Will Progressive provide efficiency training to my employees so that we can actually make a profit at below market rates and with arbitrarily lowered paint times?

Would you suggest that we switch paint suppliers? We are now using Akzo Nobel finishes. Should we switch to that generic brand that Keystone sells?
I noticed that most of your estimates are missing blending time and time to remove trim before painting. Do you have some advanced paint tinting classes and special masking techniques for my painter? Or do we just not worry about paint match and overspray on trim?

Will we be required to use all aftermarket parts on your vehicles? Should I try to improve my relationship with Keystone? Or will we be repairing everything. Should I stock up on body filler? Can you recommend a supplier that will give us a good discount on, say, one hundred cases of bondo?

There is an almost unanimous agreement among collision repairers that Progressive appraisers are instructed to write low initial estimates, hoping the vehicle owner will take the money and run?not get their vehicle repaired. I understand that the savings are immense, and if the customer does get the vehicle repaired, appraisers take care of some of the deficiencies on a supplement. Will this practice continue in the DRP setting? Will many of the customers you send to my shop choose not to repair their vehicles? Should I just keep my mouth shut when your appraiser under-writes an estimate? Should I buy a bunch of big screen televisions and vacation packages to sell to your customers instead of repairing their vehicles? Would I make more profit selling the vehicle owner a plasma television than if I repaired his car? Do you have an agreement with any television wholesalers or travel agents?

I?ve noticed that many of your customers are?let?s see, how do I say this delicately?of the trailer dwelling variety. Yes, you have some higher class people who were caught in your advertising dragnet, but I?m sure you understand what I?m saying. My point is, we are a highline dealership shop, and we are not used to this clientele. Does Progressive offer some sort of training for my office staff to help us understand and deal more effectively with your type of customer? Do we need some redneck d飯r in our office to help them feel more comfortable? Should be begin selling lottery tickets? Would a ?Dennis Kucinich for President? bumper sticker on the window help?

I read somewhere that cycle time is very important to the Progressive insurance DRP program. In fact, from what I understand, to be in your network I have to agree to pay for any rental costs due to delays that extend the repair beyond your desired cycle-time. Does this include delays due to waiting for your appraiser to write a supplement? What if the supplement item was intentionally left off the estimate (you know, hoping the customer wouldn?t repair the car)?

Can I expect Progressive to use the same sleazy tactics to steer work away from other shops and into my shop, as you use now to steer work away from me?

Finally, if Progressive does accept me into its network, can we keep it confidential? I have a reputation to protect.

I look forward to a prompt response. Together we can lower the standard of collision repair in New London County to meet the expectations of your customer base, and to meet the value of what your company is willing to pay for collision repairs.


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Comments

51 Comments on My Application to be a Progressive DRP Shop

  1. ROBBIE on Wed, 10th Aug 2005 1:36 pm
  2. I ENJOYED READING THIS, SOO RIGHT YOU ARE, THERE ESTIMATORS DO NOT EVEN KNOW WHAT A BODY PULL IS, THEY HAVE LITTLE TRAINING. EVEN THERE SUPERVISORS DO NOT HAVE MUCH EXPERIENCE. THEY HAVE A TERRIBLE DRP PROGRAM.I KNOW I USED TO BE ON IT.

  3. DY on Wed, 10th Aug 2005 2:40 pm
  4. ITS ALWAYS BEEN MY INTERPRETATION OF THE SITUATION. WHY IS IT NOT INSURANCE FRAUD TO INTENTIONALLY NOT PAY FOR DAMAGES TO PUT THE CUSTOMER WHOLE AGAIN. ITS TIME WE ALL GOT TOGETHER TO COUNTER THE LIST OF THINGS THEY DON’T PAY FOR WITH A LIST OF THINGS WE DON’T DO FOR FREE ANY MORE. NUFF SAID

  5. Patricia on Wed, 10th Aug 2005 3:04 pm
  6. I can’t stand Progressive’s business tactics with bodyshops for years already. If it was up to them, we’d never make a cent. In northeast Ohio, we had a customer tell us how he took his vehicle to Progressive for their estimate, and they told him to give them his keys, sit down and wait, and they would bring a rental car for him. He asked where his vehicle would be repaired, and they told him they didn’t know yet, but they would handle it. He asked how they expected him to turn over his new vehicle not even knowing who, where, or how it was to be repaired. Needless to say, he was smart enough to tell them where he was taking it (to our shop), but what about all those other "not-so-smart" folks that let the insurance people steer them or tell them they won’t guarantee the repair job if taken elsewhere? On top of that, Progressive is building another campus for their office/headquarters here, (they have at least 3 giant buildings already) and I pasted the local newspaper article telling how the C.E.O. of Progressive gave himself a $3,000,000.00 bonus on the window above my husband’s desk. But why pick on Dennis Kucinich because WE ALL hate Progressive??? He’s been an excellent representative for his people for many years. And, gosh, it was one of your republicans, Steve LaTourette, who campaigns all over his district in a plaid flannel shirt!!!

  7. Bob Isham on Wed, 10th Aug 2005 3:35 pm
  8. In July 2001, Peter Lewis, Chairman of Progressive donated $7,000,000 of his personal wealth (not Progressive money) to the ACLU. I think that can go a long way toward explaining the inherent problems in this company. He has been a member of the ACLU since 1972 and must "love them to death" to give them $7 million bucks.

  9. Barrett on Wed, 10th Aug 2005 3:57 pm
  10. I had a seasoned Progressive appraiser come in yesterday with a new appraiser and I joked about him likely having worked at Enterprise leasing previously and he looked at me in suprise and said "How’d you know that?
    I laughed and asked him if he’d been to training at Mayfield Village yet and he responded he had and said for a couple weeks and I asked him why? How long does it take to learn to say "We Don’t Pay For That!".

    It would be funny if it weren’t so sad!

  11. Big George on Wed, 10th Aug 2005 7:49 pm
  12. ABOUT 3 YEARS AGO A SHOP ABOUT 4 MILES UP THE ROAD AGREED TO BE A PROGRESSIVE DRP SHOP.SINCE THEN WE HAVE REPAIRED ABOUT 6 CARS THAT WERE PROGRESSIVE INSUREDS.
    I ACTUALLY HAD A BRAND NEW MERCEDES THAT WAS OWNED BY THE PERSONEL DIRECTOR OF A BIG COMPANY COME IN,DESPITE THE STEERING AND NEGATIVE INNUENDOS, SHE LEFT THE CAR HERE FOR REPAIRS . I WARNED HER THAT THE COMPANY WAS NOT AT ALL ABOUT THE COOL AND SLICK COMMERCIALS THAT SHE SAW ON TV ALL THE TIME. AFTER HAVING THE REPAIRS DELAYED FOR ALMOST TWO MONTHS DUE TO THEIR UNWILINGNESS TO PAY FOR NEW PARTS AND CALLS AND LETTERS FROM HER,MYSELF AND THEN FINALLY HER ATTORNEY, THE REPAIRS WERE PAID FOR IN FULL. SHE NOW HAS STATE FARM. NEED I SAY MORE?

  13. Chris on Wed, 10th Aug 2005 8:24 pm
  14. I recently had a Progressive adjuster come out and write an estimate on a job i was doing. I asked her how long she was on the job.A year! she proudly exclaimed.She went on to tell me of the extensive training she had endured. I had put all the broken parts in a pile and told her what was needed. She picked up a fan blade and said whts this thingy? Yes she said ‘Thingy’! I told her i needed two hours to pull the upper rails.’But your replacing the radiator support why do you need pull time?’ Because the dam rails are spread three inches from the support being shoved into the engine! After assuring me she had EVERYTHING, i asked her three times if she had ir all. She hopped in her office and drove off. Three days later half an estimate comes in.Really it was the whole estimate.No pull time, half the parts on it. Three days later another guy comes out. Now three days go by and we call several times and get a ‘we need a superviser to approve a supplement that big’ So two weeks after the car arrived we have a good estimate we are ready to go! Then they have the nerve to tell us how they would like us to improve our cycle time on their jobs. How is this company in business?

  15. Mike on Thu, 11th Aug 2005 1:31 pm
  16. The biggest question I have is why so many of your fellow CT ABA members are on Progressive’s DRP program?? It’s odd that they don’t believe in what you preach. If their DRP contract is so bad, and forces shops to work for pennies, you’d think the list would be empty. It looks like the steady flow of cars each month means more to them than worrying about certain labor rates or what types of estimates they write….

  17. Nick on Mon, 15th Aug 2005 1:28 pm
  18. I’ve been reading these newsletters for some time now. I find it intriguing how many "business owners" comment on DRP’s (whether they are pro or con). What amazes me the most though, is how the insurance industry has used the their business skills to manipulate, dictate to shops how to repair vehicles, and divide our industry; all while increasing their profits and keeping ours down! You see, this is what the DRP’s need to survive. They "play" repair facility against repair facility to keep our profit margins low while increasing their’s. Smart business on their end. I personally feel that our industry is heading into a tail spin because of these DRP’s. These programs do nothing more than de-value the service that we, as professionals, provide. I think it’s kind of odd how insurance companies such as Progressive will pay a dealership whatever rates they may want for their mechanical service, but only pay body shops the "prevailing rate" in that area (I feel this is nothing more than price fixing). Whether a DRP shop or NON-DRP shop, we are still in the same industry. We need to come together on these issues before it’s too late. Correct me if I’m wrong, but I thought our business was serving the vehicle owner, not the insurance co., and getting paid for what we do. Do we all really want our industry to end up like the glass company’s????

  19. A whole basket full of goodies. on Mon, 15th Aug 2005 2:53 pm
  20. John,

    I wanted to write something funny to tag along.

    But after the lobotomy line, two shots about how the Easter Bunny is now officially licensed by your favorite insurance company, one reference to your proud Volvo XC90 owner, and the quick math showing that after you reduce your pay to the federal minimum wage, you’ll only have to hire six more guys and quadruple your production to maintain the net return on your equipment that you should be earning now…

    I realized that it wasn’t funny after all.

    Too damned many of my competition believe in the Easter Bunny.

    Keep up the great articles

    Quixote

  21. dondy3 on Thu, 8th Sep 2005 5:49 pm
  22. I work for a body shop as a body man. I’ve been working in this field fo 20+ years. I must say that because of insurance companies like this body men are leaving the field. We are now thinking of ways to get back control of our field. The most common solution is for us workers would be to become union worker. I’m against it ,but it does seem to be our best choice. The insurance game has become too stressful for most of us. Every time I turn around we get cut on some of the repairs. Other repairs they try to tell you that’s included. They will not move on the subjects and you cannot say too much for becoming a trouble maker. Why do drp shops allow us to take these losses so they can make it up in bulk. They are afraid to stand up for decent repair times because they may loose them as a drp. We get beat up over cycle time and the need to get the repairs perfect despite what you are paid. I have a Manager that worries so much about this crap that he’s going to have a heart attach. His pushing the cars that hard is also pushing a lot of my co-workers’ buttons making everyone stressed.

  23. Dimitri Cacarnakis on Mon, 25th Jun 2007 9:38 am
  24. would like to apply for a drp shop
    please respond on our web site or at (909)591-6166
    my name is Dimitri Cacarnakis

  25. Jose Pasco on Wed, 3rd Oct 2007 11:19 pm
  26. Please if you can help me o guide me to become one ( 1 ) direct repair shop, my office phone number 818 503 3967 o my cell phone 818 391 4335,
    thanks in advance for your help.

    lankershim collision center, Jose Pasco.

  27. Rodney Lamb on Sun, 2nd Dec 2007 10:15 am
  28. I really enjoyed reading this article. Loated in Mauritius, Insurance companies down here are taking the tangent of “lowering cost of repairs at any cost” and some bodyshops including dealerships are in a tug of war of what I call a “repair price/man hour rate prostitution”..
    Well I guess thats one common “problem” around the world
    R Lamb

  29. Byron Coffman on Wed, 12th Dec 2007 2:16 pm
  30. Two things.
    1.Rat cheer (right here) in the great midwest , specifically Wichita , Ks., we seem to have an outbreak of a virus which causes gray matter synapsis breakdown. Ya’ll big city owners and managers are going to find this hard to believe , if you even believe me at all. We , at times, purchase used parts from an organization , and a fine organization it is , called LKQ. This organization is one that has an agreement with the insurance industry to pay for the cleanup on their used parts. We seldom have any problems with them paying us what this cleanup is worth . Here’s the kicker. We found out that all but three shops in the Wichita metro area are charging this company $25 per hour for this cleanup on these used parts . Low as it may seem , the going labor rate ,”I believe” , is $42 to $45 per hour. Does this make any sort of business sense to anyone out there ? And if so could you please explain it to me ? It seems to me that this is the same as charging the insurance company , or anyone else for that matter , this inane rate per hour .

    2. We use ADP for our estimates. We have been doing an estimate by estimate comparison , of ADP to Mitchell Ultrarape , and CCC ( cheap chincy chickendaubers ) for about 6 months now .The times on identical entries seem to favor ADP over the other two by anywhere from 3 to 16 %. This is just a suggestion mind you , but wouldn’t it be simply peachy , if all collision repair centers were to switch to ADP and stand their ground on the time differences between these data providers ?

    TTFN (tata for now)

  31. john smith on Tue, 10th Jun 2008 7:49 pm
  32. Progressive DRP ChesapeakeCollision will be paid to repair and paint (ex. Cadi 3 stage pear white door) and pay a PDR guy to come out and do the repair but still charge Progessive for repair, detrim and paint..and blend

  33. john on Fri, 20th Feb 2009 2:47 pm
  34. need to get an application
    enterprise autobody
    2726 main st
    riverside california 92501

  35. DICKIE HENSLEY on Fri, 15th Jan 2010 8:38 am
  36. PLEASE SEND ME AN APPLICATION.
    THANK YOU

  37. Cody on Tue, 2nd Mar 2010 9:58 am
  38. What’s up with all the hate? Next to State Farm and Farmers, Progressive is one of our top DRP’s. I have never had a bad relationship with the Progressive adjusters and very rarely have a problem with their estimates. I always do my own review of the Progressive estimate with the tech to make sure everything was on the estimate. Most of the times they go over the repair with the body tech while they are writing their own estimate as well. If something is missing we have it added before the first payment is issued. We give them a $2.00hr discount on labor and 4% on parts. My techs are paid a flat rate so they are not affected by the discounts at all.
    They pay clean up time on lkq parts and all alternative parts are capa cert with the exception of bumper covers. If the parts come in damaged or warped, they ask us to take a pic of the damage and go oem.
    It might be a little different from region to region though, I’m in the upper Midwest and in a region that has way to many shops per population. But we are making it and doing well at it.
    They pay clean up time on lkq parts and all alternative parts are capa cert with the exception of bumper covers. If the parts come in damaged or warped, they ask us to take a pic of the damage and go oem.
    It might be a little different from region to region. I’m in the upper midwest and in a fierce cut throat battle in a reagion that has way to many shops per population. But we are making it and doing well at it.
    You will make more money having a discounted repair in the shop that an open stall. Your can’t tell me that you have never given a customer pay job a discount in order to get some work in the door.

    Life it to short to be a chronic complainer. If your not happy with what you do, do something else.

  39. Cody on Tue, 2nd Mar 2010 10:00 am
  40. again

    They pay clean up time on lkq parts and all alternative parts are capa cert with the exception of bumper covers. If the parts come in damaged or warped, they ask us to take a pic of the damage and go oem.
    It might be a little different from region to region though, I’m in the upper Midwest and in a region that has way to many shops per population. But we are making it and doing well at it.

  41. Dave on Wed, 10th Mar 2010 7:02 pm
  42. Regardless of wins or losses with one insurance company or the other, the bottom line is that no other industry type has as much control over another as is the case with insurance companies and the businesses they pay for services rendered. These companies have been very careful so far in working around existing laws that inhibit insurance companies from owning body shops or hospitals. Of course anyone that wins or loses with an insurance company must see that for all intense and purpose, they own your business. They decide what parts you buy, how the repair is performed, when it is completed, how long each aspect of the repair will take, etc… They even punish you for falling outside their parameters; rental bills for missed completion dates for example. All these controlling factors (which they argue against endlessly in court) equal ownership. Same holds true in the health care system… we are not alone. As the saying goes, “Once the camel gets his nose in the tent, before you know it, there’s a camel in your tent.” Well folks, there’s a great big camel standing in your tent. “Your” company will never grow beyond what they allow. You will never make more money (as an overall business) as they deem possible. Etc, etc… Sounds wrong doesn’t it? That’s because it is.

  43. brian ford on Fri, 2nd Jul 2010 12:56 pm
  44. is there any ideas out there about getting more clientale or becoming a direct repair provider for a fleet or insurance company thank you

  45. Raine James on Tue, 31st Aug 2010 3:07 pm
  46. I really need more insurance jobs and business this feild is getting really tough please send app for direct repair!!!

  47. edward mueller on Tue, 4th Jan 2011 9:36 am
  48. I own E&M paint&body i would like an application sent to me
    my address is 514 s. sierra madre
    colorado springs colorado 80905

  49. DUSTIN on Thu, 10th Feb 2011 7:49 am
  50. I am interested in trying to become one of your shops.

  51. Robert on Wed, 23rd Mar 2011 10:00 am
  52. San Antonio, Texas has a place called Progressive Service Center where all the Progressive insurer must bring their cars into there for the estimate or drop off for repair. The top guy in that place is Mark Sim(Redneck) young boy lack of knowlegde about collision and doesn’t know how to handle customer claim. He ordered for his workers super rude with repair shops who is in their DRP programs (Special which shops owned by Hispanic or other races). Rule is change often the lastest stupid rule change was if car found by small dirt will be reject back to shop(They dont let clean it at their place, even just a wipe it off).If your repair shop has a distance 5 to 25 miles fron Service Center in the raining day you better dont delivery it to them because they will reject it and mark as rework at shop. If repair shop pick up car in their place for repair with low fuel, repair shop must fill it up without reimbursement. Their estimate is always missing items, no supplement under $50.00 rule. If they reffered to you a bumper job incase customer blammed them about unrelated damage on hood or doors immediately put that repair shop for rework and make that repair shop has to fix it for free and pay for the rental, if not they thread to cut that shop out of network or send to other shop for repair and will bill to that shop for the cost. Mark Sim liked to hunt and fishing with other redneck owners body shop.( Such as owner of Auto Master Collision and Kelly Collision….) This two body shops never have trouble with Progresive and always in tier 1 and accept tow in for 365 days a year. Mark Sim put the rule no more delivery car to Servcie Center after 4:00PM. If your delivery to them right on 3:45PM on normal day or 3:30PM on Friday Sim will kick you back out of there right away with a big attitude with you. Just a simple reason is you made his late for hunting or fishing trip. One of my driver delivery car to his place in a slow day not many people there and he caught Sim was hugging and kissing Trisa a hot supervisor of his team. Well, this just a small part about Progressive and it still have a million things unfair for repair shop in their programs but I dont have that much time to list in here. In 10 years working with Progressive I only have a word for it is “SUCK”

  53. Brad Chesney on Tue, 14th Jun 2011 11:44 am
  54. The problem with our industry can be realized just from the comments on this post. John, I must say, I love the article, I get it, and I’m embarassed to be grouped together with fellow body shop owners. We still have idiots commenting to this post asking about an application to become a DRP shop. Just reading these comments makes me question closing the doors all together. Dustin, Ed, Dickie, John, Jose, Brian, Raine, and anyone else that I missed, this message is for you. I know you don’t understand, and you probably never will, but it’s guys like you that are single handedly destroying our industry. I hope you sleep well at night, go fuck yourselves.

  55. joe cheah on Thu, 16th Jun 2011 4:15 pm
  56. i would love a application sent to me adtcenter@sbcglobal.net

    advanced tech collision center
    address is 2835 miller st san leandro ca 94577
    5108955028 ask for joe or jack.
    5102693092 thats my personal line(joe)

  57. John Antolino on Thu, 16th Jun 2011 7:49 pm
  58. I have a large Auto Collision & Auto Repair Shop In Light House Point Folrida, Lighthouse Auto Repair And Collision, 1941 ne 34th court Fl, 33064. I Have All Collision And Auto Repair Equipment With A $150,000 down Draft Pray Booth. All OEM computers to reset lights in the cars so we dont ship them to the dealers. I have my own paint mixing booth so colors match perfect. Every thing is in house. I Have 20,000 Sq. Ft, Plenty of parking. All gated with security. I would like to become a pro shop. My work comes with a life time warranty. Please call or stop by. My Name Is John Antolino 954-942-4950 office 914-804-4113 cell Thank You

  59. Trish Lemay @ JT'S Paint & Body Shop on Thu, 14th Jul 2011 7:26 am
  60. Our company is very interested in becoming a drp shop for Progressive Insurance . We have been in business since 1978.we are a independent family business with a good reputation in town . We have a good working relationship with all the insurance companies and appraisers. We will meet all the requirements needed to become a drp shop including the insurance ,security and i-car .certifications. Thank you for your time and again we would appreciate a chance to work with you .

    Trish
    843-873-5211

  61. JOE O NEILL on Wed, 24th Aug 2011 1:42 pm
  62. our company is very interested in becoming a drp shop for progressive and we are willing to work with you and willing to have your vehicle’s on time and satifaction with customer we carry a full staff members with full modern equiptment that wont hold us back from the repairs we meet all the requirements every tech and staff has there certifications such as i-car thank you for ur time and pls dont hestitate to visit us and on the web we would appreciate a chance to work with you and we had alot of progressive customer that we do the repairs here we have a good reputation thank you!
    any questions dont hestiate to call me at 908-276-1111-cell-973-514-7253
    joe oneill

  63. JOE O NEILL on Wed, 24th Aug 2011 1:43 pm
  64. our company is very interested in becoming a drp shop for progressive and we are willing to work with you and willing to have your vehicle’s on time and satifaction with customer we carry a full staff members with full modern equiptment that wont hold us back from the repairs we meet all the requirements every tech and staff has there certifications such as i-car thank you for ur time and pls dont hestitate to visit us and on the web we would appreciate a chance to work with you and we had alot of progressive customer that we do the repairs here we have a good reputation thank you!
    any questions dont hestiate to call me at 908-276-1111-cell-973-514-7253
    joe oneill

  65. Russ on Fri, 14th Oct 2011 8:14 pm
  66. Its hard for the small shops to get work as the agents send work to there direct repair places and the insurance companys only let so many shops be on the Lists so the big shops always wins. What ever happen to competition and who has the lower estimate gets the job??????? Sign Me up For DRP !!!!

  67. JOE BONAVITO IMPERIAL COLLISION on Thu, 7th Jun 2012 8:16 am
  68. I WOUL LIKE TO BE A DRP SHOP FOR PROGRESSIVE INS. CO

    I would like some information on becoming a DRP Shop in my area. Could you please send me an application and any other information I may need. If you eed to contact me please do so at 708-410-1489.
    Sincerely,
    Marc Nuusbaum

  69. Aaron Rosner on Tue, 20th Nov 2012 11:50 am
  70. Where or how did you guys go about even getting an application.

  71. Mark on Fri, 28th Dec 2012 4:00 pm
  72. I have been a progressive shop for 8 years and have never had problems, it’s simple if you don’t like the program, stop doing the work, I have grown over the years and have never had to let someone go thru lack of work, I’m a drp for State Farm as well as others , and they all want the same thing, competitive pricing, if the a/m parts don’t fit go oem no questions asked, the shops complaining are stuck in there old ways, times have changed,and you have to adapt or find a new carrier. Also some shops complaining can not live up to the drp standards of quality work and havin to provide invoices for all parts paid for. Can’t make a home run on every job, steady consistent work provides a great honest living!

  73. Bill Bayless on Tue, 12th Feb 2013 10:35 am
  74. Hi my name is bill and i have just opened a shop in cleveland tn i would like to be added to ur direct repair shop list please send me and application my address is 1310 wildwood lake dr cleveland tn 37311 i look forward to hearing from you guy and more forward to working with you thanks for your time you can also call me at (423) 790-7755 shop number cell (330) 459-0252

  75. Rosa Rosado on Wed, 15th May 2013 11:01 am
  76. Hello,
    I would like an application be become and added to your drp body shop list.
    We are a Jacksonville fl based company and have been in business for over 15 years. We strive on customer satisfaction and we also guarantee our work for as long as you own your vehicle. We are also proud of the work we do for Hertz, Thrifty/Dollar and Avis/Budget rental cars at Jacksonville international airport.We also have many more clients and we would love for your company to add us to your list.
    Please email an application to Southbeachmotorc@belsouth.net.

    Thank you for your time
    Respectfully,

    Rosa Rosado Owner

  77. Rick Rampone on Wed, 19th Jun 2013 11:48 am
  78. Would an application to become a DRP shop for progressive ins.
    Phone 707 446-0736
    Fax 707 446-0737

  79. TONY SMITH on Thu, 27th Jun 2013 4:16 pm
  80. We at Chevy Irvine would like the opportunity to apply for the Progressive DRP
    Program we are a mid-size shop with all the in-house amenities necessary to get the job done thank you for your time
    Office # (949)457-2000
    Fax # (949)457-2027

    Tony Smith.

  81. Raul Osorio on Thu, 19th Sep 2013 2:44 pm
  82. we just open our shop in Canoga Park California, and we will like to become a DRP for any of the insurance Companies in this area. we have more them 35 years of experience and Love to put a big Smile in Every Customer. MAGENTA AUTO BODY AND PAINT. 818-713-1100

  83. Shantelle Rogers on Tue, 8th Oct 2013 12:32 pm
  84. Rj’s Auto Body Has Been Established In Pasadena Ca, Since The Year 2000 And Continues To Expand Over Several Years In Business. Family Owned And Operated, We Are Now One Of The Largest Independent Shops In The City Of Beautiful Pasadena , We Take Pleasure In Serving Our Community And Becoming Your Trusted One -Stop Repair Shop For All Your Clients Automotive Service Needs, And Look Forward To Include You To Our Family Of Satisfied Customers… “Superior Work At Great Rates-It’s Our Family Pledge To You!! OFFICE# (626)744-9952 Fax(626) 744-9992 Thanks Again For Your Patronage

  85. R&B auto body llc on Fri, 8th Nov 2013 9:35 am
  86. would like to be come drp please sent application thank you Rick Fox

  87. mark lockwood impressive auto body on Tue, 28th Jan 2014 7:44 am
  88. I would like to become a pro shop please call me or email me

  89. BRUCE on Sat, 1st Feb 2014 7:28 am
  90. Would also be interested in becoming D R P application to Winchester Auto Body 424 E Woshington st Winchester Ky 40391 thank you Bruce

  91. Richard Reiss Jr on Mon, 10th Feb 2014 8:10 am
  92. I would like to ask if you have a Facebook and twitter feed for this site. I do not see a link for them. Body Shops across America we must unite against the tyranny of insurance companies strangle hold on our profits. If we do not unite we will all (except for the corporate whores) fail…. I have given 30+ years to this industry that I love and it is dieing fast… Who’s with me???

    Rich Reiss Jr
    630-773-3373

  93. Anderson Voss on Fri, 7th Mar 2014 2:22 pm
  94. I would like to apply for a DRP shop
    please respond via email or call me @ 702-387-7850 (office #) 702-622-4589.
    Thank you for your time and future business.

    Anderson Voss

  95. randall hubbard on Fri, 2nd May 2014 8:49 am
  96. we applied to become a network progressive shop and were told no but the shop we took over was on it here for 5 years,they really need to be more fair

  97. Lol on Mon, 26th May 2014 10:09 pm
  98. The scheme of “insurance,” as it is called, is nothing short of a low class racket. The lawyers are no better- just a higher class (racket). Anywho, does anyone else see the irony in the posts above?

    Liberty Mutual has a TLC (Total Liberty Car) program. Like many DRP facilities, the insuer controls the repair. Most DRP’s place cost over saftey. The solution, sue the technician and the owner.

    1. The DRP body shop and their partner (insurer) will hide frame, unibody, and structural damage.

    2. If you are lucky the structural damage is pushed into another category. If not, the unibody damage will be overlooked all together. As you know, DRP body shop will go to great lengths to gain a buck, and thus save their partner a two.

    3. The body shop will keep you ‘out of the loop.’

    4. Be careful when you drop your car off because the DRP shop may ask you to sign the invoice or something. However, many times the document doesn’t have a total, so many crooked body shops often fill in the blanks after your signature is acquired.

    5. Many times you will be unaware the bodyshop calked their buddy for a “supplement.” If your vehicle suffers unibody damage, they won’t tell you.

    6. Crooked body shops will repair to the insurers estimate and overlook everything, but not limited to, manufacture position statements, bulletins, common sense.

    7.

  99. Read the article sucks on Mon, 26th May 2014 10:14 pm
  100. Lol

    Look at all the scum bags above begging to sign up on a DRP program. Above are the names of people who are dying to rip people off. Lol name#.

    Did they read the article. Lol Book lickers

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