My Application to be a Progressive DRP Shop

August 10, 2005 by
Filed under: Uncategorized 

Dear Progressive Insurance

Please consider me an applicant for your new Concierge Program. Now, I know I?ve been kind of hard on Progressive in the past, but hey, you do have some real winners working at your company. But I?d like to call a truce and get on board with you. I?ve been reading about your new Concierge Program and must say it?s beginning to grow on me.

I understand Progressive Insurance is very particular about the shops it chooses for its DRP participation. In fact, here in New London County, Connecticut, you are down to just one or two body shops on your program. That?s why I am volunteering for your program. Before I commit to becoming one of your DRP shops, however, I have some questions about the program and what is expected of your shops.

Is it true that your shops have to agree to work at substandard labor rates? If so, I would imagine that our shop could engage in cost shifting, just like your other shops do. Your appraisers (from what I?ve been told, because I don?t see much Progressive work) help non-DRP shops meet a profitable bottom line by adding a little time here and there to make up for the unrealistically low labor rates. Will I be afforded the same benefits as a non-DRP shop?

I understand that as one of your network shops I won?t be able to write the estimate. I am told that your appraisers still come to the shop and write the estimates. What is the reasoning behind this? Do you not trust your network shops? If not, shouldn?t you choose shops that you could trust to write the estimates, like all the other insurers do? Or would trustworthy shops refuse to work at your rates? Do you have your appraisers write the DRP estimates so they can get some well needed training in estimate writing by working with the shop owners?

Will Progressive be providing collision repair training for my employees to teach them how to repair vehicles according to Progressives unrealistic repair times? Will they teach my painter how to blend within a panel, and melt the clear coat into factory urethane and water based clear coats? Will Progressive provide efficiency training to my employees so that we can actually make a profit at below market rates and with arbitrarily lowered paint times?

Would you suggest that we switch paint suppliers? We are now using Akzo Nobel finishes. Should we switch to that generic brand that Keystone sells?
I noticed that most of your estimates are missing blending time and time to remove trim before painting. Do you have some advanced paint tinting classes and special masking techniques for my painter? Or do we just not worry about paint match and overspray on trim?

Will we be required to use all aftermarket parts on your vehicles? Should I try to improve my relationship with Keystone? Or will we be repairing everything. Should I stock up on body filler? Can you recommend a supplier that will give us a good discount on, say, one hundred cases of bondo?

There is an almost unanimous agreement among collision repairers that Progressive appraisers are instructed to write low initial estimates, hoping the vehicle owner will take the money and run?not get their vehicle repaired. I understand that the savings are immense, and if the customer does get the vehicle repaired, appraisers take care of some of the deficiencies on a supplement. Will this practice continue in the DRP setting? Will many of the customers you send to my shop choose not to repair their vehicles? Should I just keep my mouth shut when your appraiser under-writes an estimate? Should I buy a bunch of big screen televisions and vacation packages to sell to your customers instead of repairing their vehicles? Would I make more profit selling the vehicle owner a plasma television than if I repaired his car? Do you have an agreement with any television wholesalers or travel agents?

I?ve noticed that many of your customers are?let?s see, how do I say this delicately?of the trailer dwelling variety. Yes, you have some higher class people who were caught in your advertising dragnet, but I?m sure you understand what I?m saying. My point is, we are a highline dealership shop, and we are not used to this clientele. Does Progressive offer some sort of training for my office staff to help us understand and deal more effectively with your type of customer? Do we need some redneck d飯r in our office to help them feel more comfortable? Should be begin selling lottery tickets? Would a ?Dennis Kucinich for President? bumper sticker on the window help?

I read somewhere that cycle time is very important to the Progressive insurance DRP program. In fact, from what I understand, to be in your network I have to agree to pay for any rental costs due to delays that extend the repair beyond your desired cycle-time. Does this include delays due to waiting for your appraiser to write a supplement? What if the supplement item was intentionally left off the estimate (you know, hoping the customer wouldn?t repair the car)?

Can I expect Progressive to use the same sleazy tactics to steer work away from other shops and into my shop, as you use now to steer work away from me?

Finally, if Progressive does accept me into its network, can we keep it confidential? I have a reputation to protect.

I look forward to a prompt response. Together we can lower the standard of collision repair in New London County to meet the expectations of your customer base, and to meet the value of what your company is willing to pay for collision repairs.


Tell a Friend

Comments

60 Comments on My Application to be a Progressive DRP Shop

  1. Read the article sucks on Mon, 26th May 2014 10:14 pm
  2. Lol

    Look at all the scum bags above begging to sign up on a DRP program. Above are the names of people who are dying to rip people off. Lol name#.

    Did they read the article. Lol Book lickers

  3. larry r woodhouse on Mon, 13th Jul 2015 12:50 pm
  4. I would like to speak to a rep at progressive inc about becoming a drp shop please let me know asp thanks larry r woodhouse

  5. Sam on Tue, 12th Jan 2016 9:22 am
  6. Hello I own a company called Champion Collision and I am wanting to be a part of your Direct Repair Program. Could you please send me the application or web address so that I may apply..

    Best Regards,
    Sam Amer

  7. Rob Hemling on Tue, 2nd Feb 2016 1:37 pm
  8. I am very interested in becoming a DRP. We are Keene Dodge, Chrysler, Jeep dealer in Jarrettsville md 21084 . We have a customer data base of over 8,000 customers. Please send me the application .Thank you .

  9. erasto moises ramirez on Thu, 11th Feb 2016 9:26 pm
  10. dear sr or madam i’m been in the industry business for more than 25 five years my name is Moises Ramirez Parra, i like a great job, and we used quality material i do work for different companies, cal trans , Dgs , buses , ambulance city of Alhambra , city of Los Angeles , highway patrol i have the experience and i know all the requirements the need to be done to a vehicle i would like the opportunity of working with your companies we have the data bases and certified technicians . thank you

  11. Bob Thompson on Tue, 16th Feb 2016 8:18 am
  12. I would like to become a direct repair shop for AAA, I have been in business for 35 years. Please contact me at your earliest convience.

  13. Felicity Berrong on Tue, 16th Feb 2016 1:06 pm
  14. Our shop is very interested in getting on your DRP list. We have state of the are equipment, a garmat paint booth, we use water borne paints, and are based out of Cartersville Ga. Please contact me at your earliest convenience. We would love for someone to come and check out of shop and have you all become apart of the Straight-Line family!

  15. S. on Tue, 8th Mar 2016 3:19 pm
  16. Thanks John for sharing a fantastic “application” letter.
    Personally, I think all these guys on the comments section asking for info on getting onto a DRP should just cut and paste your original letter, I am sure you wouldn’t mind.

    Question- what has been your best source for marketing since you are not a DRP? We are a newish shop, 5 years young, and no DRP’s as of yet… we have an enterprise account which is killing us, but also keeping us above water, barely. We are heavily researching and trying to acquire a DRP (against our better judgement) as it seems the only way to conduct business and make a profit. We all know the machine has been made to have to have a DRP, unless you are well established or in a rural area that makes your shop shop of choice. Its, as you know, truly a case of desperation. We are on Long Island, heavily populated and have about 20 competing shops on our 1 block alone. We can use some marketing suggestions to stand out from the crowd and not turn into a DRP zombie.

    Thanks in advance.
    Sarah

  17. JOHN R. YOUNG CHEVY BODY SHOP on Wed, 23rd Mar 2016 5:29 am
  18. WE ARE LOOKING TO BECOME A PROGRESSIVE DRP SHOP,CAN YOU INFORM ME WHO DO WE NEED TO CONTACT THIS ABOUT. THANKS BARRY IN THE BODY SHOP (337-457-7361)

  19. JOHN BLEHL on Wed, 27th Apr 2016 9:06 am
  20. HI, MY NAME IS JOHN BLEHL AND I HAD OWNED JOSEPH CABALA AUTO BODY IN JERSEY CITY FOR 27 YEARS NOW AND THE SHOP ITS SELF HAS BEEN HERE ALMOST 100 YEARS. WE WOULD LOVE TO BE ONE OF YOU DRP SHOPS HERE IN JERSEY CITY WE ARE IN A GREAT LOCATION AND OUR WORK IS GREAT. WE DONT HAVE A BIG CREW SO WE ALL KNOW WHAT IS GOING ON IN THE SHOP INSTEAD OF NOT KNOWING WHATS GOING ON AROUND THEM. WE WOULD LOVE TO BECOME ONE OF YOU DRP SHOPS. PLEASE LET ME KNOW YOU WILL NOT REGRET IT. THANK YOU

Tell me what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!





  • Recent Comments

    JOHN BLEHL: HI, MY NAME IS JOHN BLEHL AND I HAD OWNED JOSEPH C...
    edd kazee: i have posted before on this they failed to get i...
    Jay Durand: I like your idea, the only problem would be having...
    Jay Durand: I like your idea, the only problem would be having...
    Westly Smith: I didn't know that towers were limited by the stat...
    https://about.me: What's up colleagues, how is all, and what you des...
    Jeff: Lose a gig to a broker Bill? They're not a favorit...
    Bill Holick: All the brokers need to get the hell out of the bu...
    Bill Holick: All the brokers need to get the hell out of the bu...
    John: Spent $1500 for a "lifetime" version to fund the s...
  • Archives

    • [+]2015 (1)
    • [+]2012 (1)
    • [+]2011 (3)
    • [+]2010 (4)
    • [+]2009 (8)
    • [+]2008 (11)
    • [+]2007 (20)
    • [+]2006 (14)
    • [+]2005 (14)
    • [+]2004 (22)
    • [+]2003 (12)