Update to the Allstate Saga

October 1, 2003 by
Filed under: Uncategorized 

Here?s a quick follow up to article about Allstate that appeared in Septembers issue of Body Shop Business.

First let me say that I?ve definitely struck a nerve in the auto body industry. I received calls and emails from people around the country. Some of the calls were from people wanting to share similar experiences, others from people just wanting to thank me for speaking out. I even received calls from insurance people in my area, some with positive comments and others who just wanted to let me know that they read the article (I guess they are now keeping their eyes on me). Apparently most of the insurance companies receive BSB.

Before the article ran in Body Shop Business, Allstate suddenly made some changes. And to be fair to Allstate, these changes have been positive. They have authorized their appraisers to pay an additional $3 per labor hour in our area. This still isn?t enough, but it has helped their appraisers reach agreed prices with my shop. I?m not sure how they are doing it?I seldom read their estimates?but I don?t really care. I always work off of my estimate. I haven?t had to file a complaint with the Connecticut Insurance Department in a couple of months.

Allstate?s appraisers seem to be more agreeable lately. Whether that impression is due to their labor rate increase, which makes it easier to reach an agreed price, or if it?s easier to reach an agreed price because they have become more agreeable, I really can?t say. However?and I say this with caution?Allstate deserves credit for the changes they have made. In fact, (I can?t believe I?m actually going to say this) a few weeks ago I had a car here that was rear-ended by someone with Liberty Mutual insurance. I couldn?t reach an agreed price with Liberty Mutual, so I?.. get this, I actually convinced the customer to use his own insurance. And it was ALLSTATE!! Holy crap! Even the Allstate appraiser couldn?t believe it!

What caused this transformation? Are there new people at Allstate? Have they found God? Are they born again? Is Allstate distributing Prozac to all their employees? I would like to think that the Connecticut Insurance Department had something to do with it. I?d like to think that my hard earned tax dollars were put to good use. I called the Insurance Department to find out if they had made Allstate an offer they couldn?t refuse. They knew of no such action taken. Hmm?.what does that mean?

I called Allstate to talk to one of the supervisors. I even told him I was doing a follow up article that would actually show Allstate in a good light. Had the Insurance Department scolded them? He wouldn?t comment. I pushed him on the issue of the female appraiser who fibbed to the shop down the street from me. She disappeared. What happened to her? Reassigned to Siberia? He wouldn?t say. Allstate appraisers are assigned where they are needed. He knew of no such action taken.

So here we are. Something happened, but no action was taken by anyone. I don?t want to sound ungrateful. I?d like to give someone credit. I?ve got all this credit I?m hanging on to and don?t know what to do with it. Allstate doesn?t want it. The Connecticut Insurance Department doesn?t want it. The members of the Auto Body Association of Connecticut should get some of it. Their members have been fighting back.

But that still leaves lots of credit. I guess I?ll just hang on to it for now. Allstate, if you want credit, call me and tell me what ya?all did. Connecticut Insurance Department, if you want the credit, give me a call and tell me what happened behind the scenes. Hell, you can make something up. I just need some closure here. And for those at Allstate who took this hubbub personally, sorry but business is business.

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3 Comments on Update to the Allstate Saga

  1. Dumb Shit on Thu, 23rd Oct 2003 3:38 pm
  2. You are really a dumb shit FROM BODYSHOP SOLUTIONS: AHHH, ANOTHER ONE OF ALLSTATE’S FINEST. IF ANY OF YOU ALLSTATE MANAGERS WANT TO KNOW WHO IS MAKING YOUR COMPANY LOOK EVEN WORSE, EMAIL ME AND I WILL SEND YOU THEIR IP ADDRESS SO YOU CAN REPRIMAND THESE MORONS.

  3. Paul Bailey on Tue, 16th Dec 2003 4:49 am
  4. Yes, ALL the insurers subscribe to all the trade rags. And personally, I sometimes wonder if I might be reaching more readers on the insurance side than I am on the collision side. I’d bet I can walk into at least a dozen bodyshops in town toady and find at least one copy of BSB still in the plastic mailing wrapper.

    And I will also give credit to the Allstate appraisers whose sheets I’ve seen lately. They’ve been among the most thorughly written sheets I’ve seen on the insurer side. A couple of times, they even outperformed one of the writers where I work (whom I’ve tried to convince my manager needs to go).

    I don’t know what happened either, but I sure do like working on cars without having to fight over what REALLY needs to be done. Don’t misunderstand. They’re not giving away the farm on these jobs. We still need a supplement. But the supplements have gotten much smaller. They are writing thorugh sheets on all the damage that can be clearly seen. I’m not getting those sheets that say, "Pull & square unibody…includes setup…..3.5" and then look at the car and the frame rail is wrapped around what used to be an A/C compressor.

  5. george insana on Wed, 14th Jul 2004 9:35 am
  6. If you have a problem with any ins co. in your area,the solution is simple!! sway your customers to change ins. co. to one that is easier to do business with.. If xyz ins, starts loosing insureds maybe they will wake up.What have you got to loose?

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